Trauma-Informed Customer Service is a training for anyone working in community settings, facilitating classes and/or capacity-building programs, who would like to develop their customer service and relationship-building skills. Rooted in trauma-informed principles and practices, this training will help participants more effectively and compassionately handle difficult situations that may arise during their community-based work.

In this training, participants will:

• Examine the relationship between positive and adverse experiences and nourishment.
• Learn the basic process and principles of a trauma-informed approach.
• Discuss ways to reframe and respond to difficult participant/client behaviors in a trauma-informed way.
• Understand the inherent power imbalances that affect interpersonal relationships within our programming.
• Gain tools to use and frameworks to follow to provide high-quality, trauma-informed customer service.

To receive a certificate of completion, participants must attend the virtual live session and complete 1 hour of self-paced work on our online training platform, TalentLMS.